It seems like a small thing to respect other people, but obviously it is always the norm. This especially true when dealing with customers. Why do some companies treat customers so poorly? This is part of the reason that exchanges like the following make me so happy, and so proud that Electrotap tries to be different…

(personal information omitted to protect privacy)

On Nov 20, 2006, at 9:43 AM, xxxxxxx@xxxx.xxx wrote:

>> Hello,
>> what should i do in order to be eligible for students discounts?
>> (like send you a jpg of my student card or whatever...)
>> thanks
>> Xxxx
>
> 2006/11/21, Tim Place <xxx@xxxxxxxxxx.xxx>:
> Hi,
> 
> We don't believe in validating student status -- if you tell us you
> are a student we trust you to be telling us the truth (i.e. innocent
> until proven guilty).
> best wishes,
>    Tim

Didn't think people like you existed anymore!!!!!!

Yup. We exist. It’s shame that this should be a surprise though…